Return Refund Policy

Our Return & Refund Policy at Oranjbox embodies our dedication to delivering a risk-free and reliable shopping experience. We know that online shopping, particularly custom and corporate gift items, needs to be paid attention to. In the unlikely event that your product does not live up to your expectations, our return policy lets you ask for a replacement, exchange, or refund within the specified time frame.

In order to start a return, customers need to reach out to our support team along with proof of purchase and information on the problem. They need to be unused, in original packaging, and with all accessories. Refunds are issued after our quality team checks the product received back to ensure it qualifies under the requirements.

Kindly note that some products—personalized products or perishable items—are not returnable unless received damaged or defective. Refunds are made through the original method of payment within the processing time specified upon the request for return. With Oranjbox, transparency is paramount—customers are kept in the know at every stage, from initiating a return to receiving the final refund notification.

By shopping at Oranjbox, you agree to comply with this Return & Refund Policy, which is made in an effort to safeguard buyer and seller alike and provide total satisfaction.